CUSTOMER TESTIMONIALS

Testimonials

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6-03-2014
Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

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June 27, 2013
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Ordered Hot Tub Cover

Pauline Todd, Bradford, Ontario

Excellent

17-04-2012
Your competition should be seriously worried! I'm over 50, I own 2 customer service focused small businesses and I'm very hard to impress. You have impressed me. Everything from this order as promised or implied has happened. From the ease of website order, the follow up status call from Gordon (over the Christmas break too!), the E-mail verification, notifcation of when charges would be processed to the delivery to my door - on budget and on schedule and delivered as promised. Wow!
Best of all, it fits exactly as it should and the added features are excellent.
It wasn't the cheapest cover I could find on line but by far I think the very best value. It's rare to have such a business transaction, with so many places to fall short of expectations to actually come through 100%. You've exceeded my expectations. Well done... I'm impressed.
I'm very glad I'm not your competition.

Ordered Hot Tub Cover

Chris Collis, Cobble Hill, British Columbia

Excellent

23-05-2017
Great service. Ordered on line and received a call to confirm the order and details within 30 minutes. Even though a holiday weekend due to Easter during the manufacturing time frame, the cover was delivered to my door 10 days earlier than I expected. The cover was exactly as I expected with good quality and fit like a glove.
I have recommended your service to a friend who has a resort with 50 hot tubs as a good supplier to refurbish his hot tub covers when required.
Sorry I do not have photos of befor.

Ordered Hot Tub Cover

Steve, Ottawa, Ontario

Excellent

22-05-2017
Great product, that met all of our expectations. The ordering and follow-up for confirmation and delivery details were all very professional. Hot tub lid was Delivered right to our home.

Ordered hot tub lid

James Pratt, Sherwood Park, Alberta

Excellent

19-05-2017
Excellent . .just as ordered and arrived quickly!

Ordered hot tub cover

Teri Brandt, SOUTH RIVER, Ontario

Excellent

19-05-2017
Easy to order and the customer service was great. Follow up phone to call to ensure measurements were correct was greatly appreciated. Delivery time exceeded expectations.

Ordered Classic Hot Tub Cover

Sandy Muir, Surrey, British Columbia

Excellent

13-05-2017
Was built and delivered promptly. Fits great. Very pleased. Thanks!

Ordered Hot Tub Cover - Deluxe

Jimi Duff, Manotick, Ontario

Good

13-05-2017
Before:

After:
Received hot tub cover as ordered, perfect fit and great quality. Thanks

Ordered Hot Tub Cover

André Déziel, Montreal, Quebec

Excellent

12-05-2017
The hot tub cover I received is of excellent quality and fit perfectly .

Ordered Hot tub cover

Caroline Miller, Torinto, Ontario

Excellent

12-05-2017
Excellent service,,fits great

Ordered Hot tub cover

Brenda chamberlain, Elora, Ontario

Excellent


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