June 27, 2013
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
To whom it may concern:
This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.
I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.
From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.
I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.
Ordered Hot Tub Cover
Pauline Todd, Bradford, Ontario
Best of all, it fits exactly as it should and the added features are excellent.
It wasn't the cheapest cover I could find on line but by far I think the very best value. It's rare to have such a business transaction, with so many places to fall short of expectations to actually come through 100%. You've exceeded my expectations. Well done... I'm impressed.
I'm very glad I'm not your competition.
Ordered Hot Tub Cover
Chris Collis, Cobble Hill, British Columbia
Ordered Deluxe cover
Paul Hunter, Ottawa, Ontario
Ordered SPA cover for Vista Elan
Martin Villeneuve, Montréal, Quebec
Ordered hot tub lid
kim, london, Ontario
Rudy Paschke, MINEVILLE, Nova Scotia
Fit and workmanship is excellent and we will order from them again hopefully in 7 years.
Ordered Premium Cover
Russell Anderson, Enniskillen, Ontario
Ordered Hot Tub Cover Protector
Roy Moffat, Fonthill, Ontario
Ordered hot tub cover
Jeannine Aitken, Dresden, Ontario
Ordered Scott Kallenberger
Scott Kallenberger, Medicine Hat, Alberta