Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

-------------------------------------------------------

July 27, 2011
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Thank you for the professional service.

We are very pleased with our new cover. Your website was very easy to use and is full of helpful information including the instructions for measuring for a new cover. You delivered everything that your site promised including the follow up phone call after we placed the order to confirm specs and measurements (a nice personal touch) and that our order would arrive within a certain time frame. The quality is far superior to, and much less expensive than, the ones available at our local hot tub retailer. Installation was a snap and the cover looks wonderful. A much needed improvement over our old one. Thanks so much.

Make - Pacific
Model - Calypso

My new cover arrived right on time. It fits perfect and looks great the order process was easy on line, and the confirmation call made it more reassuring.

thanks.

It's not often that I write an unsolicited testimonial, but from start to finish I was so impressed by Hot Tub Covers Canada. The website is well laid out and it was very simple to find the product I needed. Pricing is good - especially if I factor in the "cost" of my time hunting around brick-and-mortar stores to find the best (if even available) price.
I placed my order mid-morning on Good Friday. Imagine my surprise when I got a call, later that morning, not only to check the order but to let me know that my order was going to be hand delivered on Monday. Yes, it was a happy coincidence of a family event allowing personal delivery - so don't expect the same with orders to Yellowknife!!
Yesterday I assembled and installed the lifter. Quality components and clear instructions made it a breeze - done in well under an hour!
Great product, great price and outstanding service will get my vote every day!

Thank you!

We couldn’t be more delighted

We think Gord should be ‘knighted’
The help and advice he gave us really helped to save us our money and our time and we think that’s just fine!

It’s obvious that you know the only way to go is that to completely satisfy will make folks pleased to buy and we will recommend to more than just one friend you know that people share what happens, cuz they care both the bad and the good news knowing they will choose a product fine and true and that’s GOOD news for you!

Lin Brian

I am very pleased with my cover & lift which I ordered on line from Hot Tub Covers Canada.. Your online instructions (for measuring) are very clear and easy to follow. I was also impressed how quickly my cover was made and shipped.
Thank-you so much for your fast and friendly service.

Looks great and fits perfect. Light as a feather. delivery was smooth.thanks !

Thank you Gordon and your team for the great service and quality. This cover fits and looks perfect and it`s SO light! I almost like it more than the spa itself! And with the cover saver straps, i can see and feel the cover will last for many years. It comes out less expensive than with my local retailer and i got top quality instead of the entry level cover.

Many many thanks.

I had a good experience and the service was amazing, especially since I took the measurement that someone with the same spa gave me, but the call me to explain why I should remeasure and how the spa are build.

Thank you.
Julie