CUSTOMER TESTIMONIALS

Testimonials

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5-07-2017
Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

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June 27, 2017
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Ordered Hot Tub Cover

Pauline Todd, Bradford, Ontario

Excellent

14-05-2017
Your competition should be seriously worried! I'm over 50, I own 2 customer service focused small businesses and I'm very hard to impress. You have impressed me. Everything from this order as promised or implied has happened. From the ease of website order, the follow up status call from Gordon (over the Christmas break too!), the E-mail verification, notifcation of when charges would be processed to the delivery to my door - on budget and on schedule and delivered as promised. Wow!
Best of all, it fits exactly as it should and the added features are excellent.
It wasn't the cheapest cover I could find on line but by far I think the very best value. It's rare to have such a business transaction, with so many places to fall short of expectations to actually come through 100%. You've exceeded my expectations. Well done... I'm impressed.
I'm very glad I'm not your competition.

Ordered Hot Tub Cover

Chris Collis, Cobble Hill, British Columbia

Excellent

4-11-2020
Sept 15 2018

SmarterSpa DO (Drape-over) Hot Tub Saltwater System and Hot Tub Cover


Not all things are created equal...and your hot tub cover is no exception. My new cover is incredible!! 3 x the value for half the cost. I couldn’t be happier. Fits like a glove, fast delivery and a price you can’t beat.

Now the salt water converter is by far the best money I ever spent. For the cost of a months worth of ‘Mineral Lux’ I now have clean, soft, clear water with zero upkeep. For me it was 10 cups of pool salt in a fresh fill and clean filter. Adjusted my pH because my water is a bit hard to start with. After that, it truly is no maintenance. Check your levels each week and enjoy your tub!!!

Ordered SmarterSpa DO (Drape-over) Hot Tub Saltwater System and Hot Tub Cover

Jeff Buchanan, Angus, Ontario

Excellent

15-09-2019
Cover is just as ordered. Fits great

Ordered hot tub cover

Mary Penney, Windsor, Ontario

Excellent

12-09-2019
Exceptional customer service and very easy process to ensure my cover was templated to fit perfectly.

Very happy with finished product and the honest feedback from Gord on certain options that I was planning on originally including.

Ordered Custom hot tub cover

Robert F Gibbon, Edmonton, Alberta

Excellent

12-09-2019
Excellent service, great price, arrived quickly and fitted perfectly - very high quality product - what more do you need! Highly recommended

Ordered Hot tub cover

Richard Law, Collingwood, Ontario

Excellent

8-09-2019

After:
I am extremely happy with the excellent service I received from hottubcoverscanada.ca. The website was easy to navigate, and the instructions were very straightforward. I was a little hesitant about making the purchase online. I am a senior citizen and not too computer savvy. My son researched different companies both online and at local suppliers and recommended hottubcoverscanada.ca. It was not just economically a good fit but had excellent ratings. When I saw the product, I knew I had made the right decision. The quality and workmanship are evident. I love the Ambassador Grey colour. I inadvertently broke one of the cover locks and they are sending me a replacement for free. Now that's great customer service. I would not hesitate to recommend them or reassure anyone considering purchasing a cover that this is the best company to deal with. A Very Happy Customer. I would also recommend the hydraulic lifter. It is certainly making life easier for this senior.

Ordered Ambassador Grey Cover and Ultralight Hydraulic Cover Lifter

Theresa Starkey, Nepean, Ontario

Excellent

5-09-2019
HT Canada had the drawing for my master spa and make a new cover to exact dimensions of old one. Shipping was easy and customer support was excellent. Cover is better quality than manufacturer and 30 percent cheaper

Ordered Replacement hot tub cover

Rod H Mumby, Okotoks, Alberta

Excellent

5-09-2019
Purchased a replacement cover, cover is better than the original that came with my tub. Thicker foam, complete seal through the fold in the cover, etc.

The service was great, helped me measure, arrived and a perfect fit. I would highly recommended.

Ordered Hydropool Serenity

John, St. John's, Newfoundland & Labrador

Excellent

5-09-2019
I prefer talking to a real person, rather than online, so I called and talked to Anne and she walked me through the order. She was very clear and helpful. The cover was delivered on time and as expected. It was exactly what we were hoping for and the price savings was considerable. I would highly recommend the cover from Hot Tub Covers Canada.

Ordered Supreme 6-4 in

Barbara DeBruyn, Brantford, Ontario

Excellent


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