CUSTOMER TESTIMONIALS

Testimonials

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6-07-2017
Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

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June 27, 2017
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Ordered Hot Tub Cover

Pauline Todd, Bradford, Ontario

Excellent

15-05-2017
Your competition should be seriously worried! I'm over 50, I own 2 customer service focused small businesses and I'm very hard to impress. You have impressed me. Everything from this order as promised or implied has happened. From the ease of website order, the follow up status call from Gordon (over the Christmas break too!), the E-mail verification, notifcation of when charges would be processed to the delivery to my door - on budget and on schedule and delivered as promised. Wow!
Best of all, it fits exactly as it should and the added features are excellent.
It wasn't the cheapest cover I could find on line but by far I think the very best value. It's rare to have such a business transaction, with so many places to fall short of expectations to actually come through 100%. You've exceeded my expectations. Well done... I'm impressed.
I'm very glad I'm not your competition.

Ordered Hot Tub Cover

Chris Collis, Cobble Hill, British Columbia

Excellent

17-10-2017
I am so happy with this 'shower cap' as I call it, to cover our Hot Tub Cover and keep all the leaves, debris from the trees, UV rays, etc from staining our Hot Tub Cover.
I am sure it will be great in the winter, when the snow should be easier to remove.
Hot Tub Canada were so helpful to me when I called to double check on the measurements, etc., before placing my order.
When my Hot Tub Cover needs replacing, I will definitely be calling these guys. Thanks so much !!!

Ordered Cover for our hot tub cover.

J. McCarthy, Barss Corner, Nova Scotia

Excellent

17-10-2017
Great service, easy to use and delivered as expected!

Ordered hot tub cover

Tony Hubercheck, Kitchener, Ontario

Good

16-10-2017
Upon placing my order online, I immediately received a call back from Gord (owner) who wanted to ensure that the precise measurements were being made on my part. Very impressed that he takes the time to make sure of this as it ensures the perfect fit of the cover.

Ordered Hot Tub Cover

Randy Bauer, Tiny, Ontario

Excellent

16-10-2017
Gord was knowledgeable, patient and very helpful when I placed my order. He pointed out discrepancies between the information I'd sent and
data he had for the model of tub I have. He was right and the lid he sent fits better than any I've had. Next time I will order the exact size he suggested.
The lid arrived promptly and is exactly what I wanted.
I have already forwarded information about your company to friends.
Thank you.

Ordered hot tub cover

a skidd, Whitehorse, Yukon

Excellent

15-10-2017

After:
Fits like a glove!

Ordered Hot tub cover

Vince, Hamilton, Ontario

Excellent

15-10-2017
I found dealing with this company a pleasure. Very quick response and delivery.

Ordered Chlorinator

Ron Walts, Nepean, Ontario

Good

15-10-2017
Ordering was breeze and simple. I missed a few required measurements and immediately got a call first thing in the morning the following day. Amazing customer service. Delivery was ahead of schedule and the lid is top-notch quality.

Ordered Supreme Cover

Clark Hierath, Leduc, Alberta

Excellent

14-10-2017
Cover is nice and fits

Ordered Hot tub cover

Sylvie, London, Ontario

Good


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