CUSTOMER TESTIMONIALS

Testimonials

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6-07-2017
Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

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June 27, 2017
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Ordered Hot Tub Cover

Pauline Todd, Bradford, Ontario

Excellent

15-05-2017
Your competition should be seriously worried! I'm over 50, I own 2 customer service focused small businesses and I'm very hard to impress. You have impressed me. Everything from this order as promised or implied has happened. From the ease of website order, the follow up status call from Gordon (over the Christmas break too!), the E-mail verification, notifcation of when charges would be processed to the delivery to my door - on budget and on schedule and delivered as promised. Wow!
Best of all, it fits exactly as it should and the added features are excellent.
It wasn't the cheapest cover I could find on line but by far I think the very best value. It's rare to have such a business transaction, with so many places to fall short of expectations to actually come through 100%. You've exceeded my expectations. Well done... I'm impressed.
I'm very glad I'm not your competition.

Ordered Hot Tub Cover

Chris Collis, Cobble Hill, British Columbia

Excellent

25-05-2018
Very satisfied with the product, easy to clean and nice and light

Ordered Hot tub cover

Frank, Oshawa, Ontario

Good

24-05-2018
The hardest part of the experience was my measurement of the tub!

They called the next day to go over everything and yes I had made a mistake. Service was good, delivery was fine,

. Install was easy, after mine ripping in half in the wind storm was happy to have everything working as it should again.

The longer sides are much better glad I extended those.

Ordered New Cover

Paige, Mississauga, Ontario

Excellent

23-05-2018
This is our second replacement and it fits perfectly.

Our order was confirmed both times and the second time they caught an option that we missed compared to the first order.

The service is well above what I expected.

Ordered Hot tub Cover Replacement

Bryan Dowie, Calgary, Alberta

Excellent

22-05-2018
Hi, just wanted to let you know our cover is still going strong.

It has lasted so far 3 times longer than the one that came with the tub when we bought it new.
It is also thicker than the original, we have no awning or roof over it, yes out there in the elements, wind, rain, snow and anything else Ontario can hit it with.

Still very satisfied, wanted anyone who was thinking of purchasing from your company, best price ever, best product ever.

Ordered hot tub cover

Maryse Cale, Goderich, Ontario

Excellent

22-05-2018
I accidentally burned a small hole in my cover and wanted a piece of matching material to patch it. I contacted the company and they immediately sent me a patch and gave me detailed instructions on how to complete the repair. Great Service!!

Ordered Supreme Walk-on Hot Tub Cover

Trent Barrett, St. John's, Newfoundland & Labrador

Excellent

20-05-2018
Excellent customer service from beginning to end! Thank you for making my experience so easy!

Ordered Artic Spa replacement cover

Kelly Daniels, Tillsonburg, Ontario

Good

12-05-2018
Great product. Fits perfect, quality is very good, materials, stitching etc.

Price was fair and delivery was quick.

Was weary about other hot tub cover "guys" because of reviews

Very happy to have dealt with Hot Tub Covers Canada

Ordered hot tub cover

Richard Doman, belle river, Ontario

Excellent

11-05-2018
I was very pleased with the hot tub cover I ordered and the fast, friendly, and efficient service I received.

The tub was manufactured on a timely basis and arrived when you said it was going to arrive.

It was a pleasant shopping experience that I would recommend.

Ordered Hot Tub Cover

Dennis Dillon, St. John's, Newfoundland & Labrador

Good


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