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CUSTOMER TESTIMONIALS

Testimonials

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5-07-2017
Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

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June 27, 2017
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Ordered Hot Tub Cover

Pauline Todd, Bradford, Ontario

Excellent

14-05-2017
Your competition should be seriously worried! I'm over 50, I own 2 customer service focused small businesses and I'm very hard to impress. You have impressed me. Everything from this order as promised or implied has happened. From the ease of website order, the follow up status call from Gordon (over the Christmas break too!), the E-mail verification, notifcation of when charges would be processed to the delivery to my door - on budget and on schedule and delivered as promised. Wow!
Best of all, it fits exactly as it should and the added features are excellent.
It wasn't the cheapest cover I could find on line but by far I think the very best value. It's rare to have such a business transaction, with so many places to fall short of expectations to actually come through 100%. You've exceeded my expectations. Well done... I'm impressed.
I'm very glad I'm not your competition.

Ordered Hot Tub Cover

Chris Collis, Cobble Hill, British Columbia

Excellent

4-11-2020
Sept 15 2018

SmarterSpa DO (Drape-over) Hot Tub Saltwater System and Hot Tub Cover


Not all things are created equal...and your hot tub cover is no exception. My new cover is incredible!! 3 x the value for half the cost. I couldn’t be happier. Fits like a glove, fast delivery and a price you can’t beat.

Now the salt water converter is by far the best money I ever spent. For the cost of a months worth of ‘Mineral Lux’ I now have clean, soft, clear water with zero upkeep. For me it was 10 cups of pool salt in a fresh fill and clean filter. Adjusted my pH because my water is a bit hard to start with. After that, it truly is no maintenance. Check your levels each week and enjoy your tub!!!

Ordered SmarterSpa DO (Drape-over) Hot Tub Saltwater System and Hot Tub Cover

Jeff Buchanan, Angus, Ontario

Excellent

6-07-2020
2nd time ordering! First one lasted 6 years! Easy reorder.

Ordered Hot tub cover

Patricia Rosborough, Mulmur, Ontario

Excellent

6-07-2020
2nd time ordering! First one lasted 6 years! Easy reorder.

Ordered Hot tub cover

Patricia Rosborough, Mulmur, Ontario

Excellent

5-07-2020
Great cover and good pricing. Had my hot tub on file which made measuring accurate. Delivered right to front door.

Ordered Hot tub cover

Chris Helperl, Lloydminster, Alberta

Excellent

5-07-2020
I received an email almost immediately prior to ordering in answer to a question I had. I also received a phone call for clarification (our lid fold is not the "norm"). My expectations were set in terms of timeline; it is busy and I was quoted 3 to 4 weeks. The price was AMAZING. Nothing better out there. I did send an email to follow up once I had heard nothing after 4.5 weeks. Unfortunately, the tone of the response I received could have been nicer; simple manners to strengthen customer service skills. My cover arrived exactly 6 weeks after it was received.

Ordered Hot tub cover

Cheryl Roe, Rockwood, Ontario

Excellent

4-07-2020
Prompt delivery and the product is working very well!

Great customer service!

Ordered Smarter Chor

Wes Peters, Winnipeg, Manitoba

Excellent

3-07-2020
Super easy to order. Was called back immediately regarding order. Shipped to door. Love it!

Ordered Hot Tub cover

Christine Cipolla, Kingston, Ontario

Excellent

3-07-2020
Cover was ordered and arrived sooner than expected. Excellent customized service.

Ordered Hot Tub Cover

Greg Stepaniak, Port Elgin, Ontario

Excellent


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