CUSTOMER TESTIMONIALS

Testimonials

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6-03-2014
Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

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June 27, 2013
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Ordered Hot Tub Cover

Pauline Todd, Bradford, Ontario

Excellent

17-04-2012
Your competition should be seriously worried! I'm over 50, I own 2 customer service focused small businesses and I'm very hard to impress. You have impressed me. Everything from this order as promised or implied has happened. From the ease of website order, the follow up status call from Gordon (over the Christmas break too!), the E-mail verification, notifcation of when charges would be processed to the delivery to my door - on budget and on schedule and delivered as promised. Wow!
Best of all, it fits exactly as it should and the added features are excellent.
It wasn't the cheapest cover I could find on line but by far I think the very best value. It's rare to have such a business transaction, with so many places to fall short of expectations to actually come through 100%. You've exceeded my expectations. Well done... I'm impressed.
I'm very glad I'm not your competition.

Ordered Hot Tub Cover

Chris Collis, Cobble Hill, British Columbia

Excellent

23-04-2017
Excellent service. Cover delivered in one week exactly as ordered.

Ordered Deluxe cover

Paul Hunter, Ottawa, Ontario

Excellent

21-04-2017
Excellent service. Arrived has promised. The cover is a good quality product. Fit's perfectly.

Ordered SPA cover for Vista Elan

Martin Villeneuve, Montréal, Quebec

Excellent

21-04-2017
Gord knew what I wanted and the measurements of my hot tub lid just by the model number. I was a little leary to order a lid online but Gord was great and came thru with a product that I am very pleased with. Thanks Gord.

Ordered hot tub lid

kim, london, Ontario

Excellent

21-04-2017
SO FAR IT HAS WORKED GREAT UNDER THE COVER OF OUR SOFTUB, KEEPING THE WARMTH IN AND THE CHEMICALS FROM EVAPORATING TOO QUICKLY

Ordered THERMAL-FOAM

Rudy Paschke, MINEVILLE, Nova Scotia

Good

20-04-2017
This is our 2nd cover from this company in 7 years. The first cover actually lasted 7 years and we just ordered our second one in Mar 2017 as the first one finally gave up the ghost this winter.

Fit and workmanship is excellent and we will order from them again hopefully in 7 years.

Ordered Premium Cover

Russell Anderson, Enniskillen, Ontario

Excellent

18-04-2017
Looks good and will definitely help protect my Hot Tub Cover

Ordered Hot Tub Cover Protector

Roy Moffat, Fonthill, Ontario

Excellent

17-04-2017
Had a great experience with your company. Was easy to order, they called to verify the measurements, and actually arrived early. Would definitely order again when needed. Thank you.

Ordered hot tub cover

Jeannine Aitken, Dresden, Ontario

Excellent

16-04-2017
Excellent hot tub cover. Much lighter than the 300lb water logged one.

Ordered Scott Kallenberger

Scott Kallenberger, Medicine Hat, Alberta

Excellent


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