CUSTOMER TESTIMONIALS

Testimonials

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6-03-2014
Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

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June 27, 2013
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Ordered Hot Tub Cover

Pauline Todd, Bradford, Ontario

Excellent

17-04-2012
Your competition should be seriously worried! I'm over 50, I own 2 customer service focused small businesses and I'm very hard to impress. You have impressed me. Everything from this order as promised or implied has happened. From the ease of website order, the follow up status call from Gordon (over the Christmas break too!), the E-mail verification, notifcation of when charges would be processed to the delivery to my door - on budget and on schedule and delivered as promised. Wow!
Best of all, it fits exactly as it should and the added features are excellent.
It wasn't the cheapest cover I could find on line but by far I think the very best value. It's rare to have such a business transaction, with so many places to fall short of expectations to actually come through 100%. You've exceeded my expectations. Well done... I'm impressed.
I'm very glad I'm not your competition.

Ordered Hot Tub Cover

Chris Collis, Cobble Hill, British Columbia

Excellent

23-06-2017

After:
The cover that I recieved was great. My previios cover was torn and very waterlogged weighing over 300 lbs. This new cover can be lifted with one finger and my 12 year old daughter can even remove it with ease. I went with the 6" model with 14 mil vapour barrier as I use it in the winter and want it to keep the water out as long as possible, so I was surprised how light a cover this size could be. I was worried about taking my own measurements and ordering online, but the cover arrived and fit perfectly.

Ordered 6" Cover with upgraded 14 mil vapour barrier

Shawn Caldwell, Oshawa, Ontario

Excellent

21-06-2017
I was impressed with the confirmation call that I received less than 24 hrs after placing my order.

The suggested changes to my order were spot on and proves that staff are extremely knowledgeable.

Ordered Hot tub cover

Jason Waltho, Orangeville, Ontario

Excellent

20-06-2017
Looks great. Just as we ordered.

Ordered hot tub cover

Brian Pepper, Merlin, Ontario

Good

19-06-2017
The hot tub cover looks better built then our other one and also fits nice We are very happy with the cover.

Ordered Hot tub cover

Ashley Griffith, Slave lake, Alberta

Good

19-06-2017
Although the website is very good I found that ordering by phone worked much better for me. I really appreciate the free delivery aspect.

Ordered Hot tub cover

Natalie Balko, Winnipeg, Manitoba

Good

19-06-2017
I received a phone call from Gord within a couple of days of placing my order. He was calling to let me know that there was a discrepancy with my measurements compared to the spec's he looked up. Nice catch ! He was correct. Received my order within the specified time. The cover looks great.

Ordered hot tub cover

John Hido, Brantford, Ontario

Excellent

18-06-2017
Looks good.....we'll made and delivered to my door as promised

Ordered Cover

Greg Prokopowich, Winnipeg, Manitoba

Excellent

18-06-2017
great replacement cover and ease of ordering, Gord was easy to deal with and very knowledgable.

Ordered Hot Tub cover

Barb Wells, Toronto, Ontario

Excellent


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