CUSTOMER TESTIMONIALS

Testimonials

Items 1 to 10 of 2822 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
6-07-2017
Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

-------------------------------------------------------

June 27, 2017
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Ordered Hot Tub Cover

Pauline Todd, Bradford, Ontario

Excellent

15-05-2017
Your competition should be seriously worried! I'm over 50, I own 2 customer service focused small businesses and I'm very hard to impress. You have impressed me. Everything from this order as promised or implied has happened. From the ease of website order, the follow up status call from Gordon (over the Christmas break too!), the E-mail verification, notifcation of when charges would be processed to the delivery to my door - on budget and on schedule and delivered as promised. Wow!
Best of all, it fits exactly as it should and the added features are excellent.
It wasn't the cheapest cover I could find on line but by far I think the very best value. It's rare to have such a business transaction, with so many places to fall short of expectations to actually come through 100%. You've exceeded my expectations. Well done... I'm impressed.
I'm very glad I'm not your competition.

Ordered Hot Tub Cover

Chris Collis, Cobble Hill, British Columbia

Excellent

17-01-2018
I installed a salt water chlorine generator a few months ago. Simple to install. No problems to date. It has paid for itself in chemical savings in 6 months. Water is lovely and next to zero chlorine smell. I highly recommend this product.

Ordered Salt water chlorine generators

Bill Stockdale, Salmo, British Columbia

Excellent

17-01-2018
Great quality and workmanship, along with a variety of enhancement options to help the cover last longer in our harsh winters and hot summers. Shipping was fast and the cover fit like a glove.

Ordered Custom Cover and Lifter

Bill Gordon, Midland, Ontario

Excellent

17-01-2018
Hot tub cover for our Beachcomber hot tub arrived on time and fits very well. We were satisfied with both the product and the customer service. Thank you.

Ordered Deluxe Hot Tub Cover

C Whetter, Brandon, Manitoba

Excellent

15-01-2018
Thank you. The cover fits perfectly and cold winter no escape of water.

Ordered Shannon Bertuzzi

Shannon Bertuzzi, Markham, Ontario

Excellent

14-01-2018
I was waiting for some time to pass to evaluate my new cover's performance versus simply commenting on the ordering process. Ordering was simple - I didn't even need to complete all measurements as they had a template for my Arctic Spa tub.
It has been unusually cold here in Ontario this winter & I do not see ANY icicles hanging down from the cover's edges at the centre seam section like my old one had (even when it was in good condition). I have no doubt that little bit of cash spent on the upgrades towards the full hinge seal & energy shield were money well spent. I have also noticed that my tub does not run as much as it did before to maintain temperature.

Ordered Ultimate w upgrades

Paul St.Amour, Mississauga, Ontario

Excellent

14-01-2018
A very quick and easy process to order, and an excellent product received. The delivery was fast and the cover was great quality and fitted perfectly.

Ordered Hot tub cover

Kim Strongman, Warburg, Alberta

Excellent

14-01-2018
Replaced a cover that had seen better days. Great product, good finishes. Fit without an issue and has improved the look of my hot tube a lot. Supper easy to order online.

Ordered Hot tub cover

Trevor Sales, Mount Forest, Ontario

Excellent

13-01-2018
I measured our tub as per site instructions and filled out the order online with little difficulty. The only problem I had was understanding what the straps were all about as our existing cover never had anything like that. The order was filled right away and the new cover showed up in about 2 weeks. It fits perfectly and is a huge improvement over the original with thicker insulation and tapered top to let the rain run off. We are very pleased with both the cover and the quick service as well!

Ordered hot tub cover

Jim Bottoms, Kamloops, British Columbia

Excellent


Items 1 to 10 of 2822 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5