Thank you for a wonderful customer experience. Shortly after placing my order using your website, I was contacted by a representative of your company in order to confirm my purchase. Your rep was able to make corrections to my order since I had forgotten to make certain important specifications. The product was shipped in under 3 weeks and the courier was kind enough to leave the spa cover in our backyard for us!
I will recommend your website to my family and friends and will turn to your services for my next purchase.
Thanks and keep up the great work.

Sylvain Lépine
Gatineau, QC

What a pleasure it was to Deal with this company. Personal attention to detail, fast shipping and rapid effective communication with detailed explanations for every question I had.

I would highly recommend any product they sell as they are well made and competitively priced.

And no I didn't get paid for this testimonial :) Thanks Gordon

We received our new hot tub and are very impressed with the quality of the cover.
It arrived well within the delivery date we were given.

I was very nervous ordering something i had not seen, and I am very happy with the cover and know we'll have it for a long time.

The customer service is also excellent
thank you

I just received and installed my new hot tub cover and am very happy! Cover delivered right to my door and exactly as ordered. It looks great and fits perfectly, way lighter and much better seal then old one ever was. Talking to Gordon before finalizing order was very helpful and his advice allowed me to make some changes which I am very glad I did. Would definitely recommend Hot Tub Covers Canada to everyone. Great Product, Great Service, Great Price!

Thank you!

Please be sure to have this letter posted on my behalf for people to view so they know the problem I encountered and the great solution Hot Tub Covers Canada provided me with.

Thank you
Pauline Todd

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July 27, 2011
RE: Hot tub Covers Canada Inc
1901 Innisbrook Street
Innisfil, ON
L9S 5A3


To whom it may concern:

This is a letter of recommendation for Hot Tub Covers Canada to expose the excellent service they provide to every customer.

I had been in need of a hot tub cover and did some online shopping to find the most competitive price and came across the website for hot tub covers Canada and decided they had a very reputable name and also a competitive price from there I placed an order with the owner Gord. He was a very thorough man he returned my call within 24 hours to confirm my measurements and answer any questions I had.


From here it became a bit of a situation that either of us had anticipated because it was the first time order I had called the supplier that I had purchased the hot tub from to confirm the make and model of the tub I had to ensure I got the proper fitting lid. However the information they had on file for me was incorrect they had us registered to an LX 7000 model hot tub and we indeed had a LX 5000 model hot tub. This was not discovered until well after the order was placed and the lid had arrived at my door with this being said I called Gord@ hot tub covers Canada and tried to figure out where I had gone wrong shortly after this we had discovered the measurements I had submitted to Hot Tub Covers Canada were indeed for the LX 7000. Normally most hot tub lid companies would say that was the order you placed and because they are custom made you as the customer are stuck with it. This was not the situation with hot tub covers Canada Gord immediately subsided my anxiety about this situation with the recommendation that I could have it shipped back to him he would put it in his inventory and place a re-order all this expense was absorbed by hot tub covers Canada. I have spoke to Gord many times in regards to this very complicated situation and he was always prompt to return my calls, answer all my questions and guide me through how I returned had to return the lid. I feel that he has gone above and beyond what his requirements are and treated me exceptionally.

I would recommend ordering your hot tub lid from Hot Tub Covers Canada Inc as I have stated many times they offer an exception service and a great product. I know if I personally have any other hot tub needs I will.

Sincerely,

Pauline Todd

Je suis totallement satisfaite du couvert de spa que nous avons acheté à l'automne 2011(model jaccuzi 470). Mieux que l'original pour une fraction du prix. Seul site internet capable de fabriquer ce model non-standard!
Les délais sont courts, livré dans un état parfait, je vous recommande à toutes mes connaisances

Merci beaucoup!
============

I am totally satisfied with the spa cover that we purchased in the fall of 2011 (Jacuzzi model 470). Better than the original for a fraction of the price. Only website that can make this non-standard model!
Time is short, delivered in perfect condition, I recommend to all my knowledges

Thank you!

We received our hot tub cover. Everything looks great and it fits like a glove. It looks exactly as ordered. It has been a pleasure dealing with you. Such a prompt courteous company you have.

Thank you,
Bill and Leslie Leishman

I purchased the ULTIMATE COVER 5" - 4" with the 10 Mil Polyethylene plastic upgrade. I received it in June 2011. I was quite impressed with Gordon. He was very nice and professional and came across as being very trustworthy, which was comforting since I had never dealt with Hot Tub Covers Canada before. There was absolutely no glitch with the order fulfillment.

Best regards,

Just a short note to let you know the cover arrived and fits perfectly. Works great too, lots of frost on top so the cover must be doing a great job keeping the heat in.

Thanks for everything

Cheers,
Bob

Gordon was great to deal with. Instructions for measuring the size were well written. The call backs to ensure proper fit were appreciated. The look and fit are great and much lighter than I remember my last cover having been.
I like the free delivery. The price was much cheaper than my last cover.