SHIPPING AND RETURNS

Shipping policy


Your hot tub cover is custom-built to fit your hot tub. It is built in Canada and shipped directly to your door from the factory. Since all covers are custom orders, your cover should arrive within 2 - 5 weeks (seasonal dependent).


Your hot tub cover will be delivered by UPS, Fedex or Sameday Courier. You will be provided with a tracking number assigned to your order. This will be sent to the email address you provide to us when placing your order.  If you do not receive this email, please check your junk mail folder.  Once your order has been shipped, please discuss delivery arrangements with the carrier directly, as it is no longer in our hands.


If you wish to cancel your order prior to production, a $50.00 cancellation fee will apply.  Sorry, but this is a custom order, so once production begins, we cannot cancel your order.


Returns policy


All sales are final. We don't accept returns.


We want to make sure you are satisfied. If you receive a product that is damaged or in some way defective, please contact us at within 48 hours of receipt to request an exchange authorization number ("RGA").


VERY IMPORTANT: exchanges will be accepted only with this authorization number. The product must be in its original condition and remain unused. No shipping charges will be refunded.


In certain case, we might exchange accessories.  Please contact us within 10 days of receipt to request  an exchange authorization number ("RGA"). 

 


 
RECOMMENDED READING

Caring for your Hot Tub Cover


It is important to take proper care of your hot tub cover as poorly cared for covers will begin to crack and fade over time causing damage to your hot tub and potential injury to your family.  Not only are hot tub covers essential for protecting the inner workings of your hot tub by keeping dirt and debris out of the water, they will also help to protect your children and pets from falling in and harming themselves..


The following 7 tips will help you to extend the life of your hot tub cover...

 


Shopping For A New Hot Tub Cover Online - What To Look For


Shopping for a hot tub cover is even easier today with the many online options available. In order to guarantee you are getting a proper hot tub cover for your needs it is best to ensure you know a little bit about the basic components of a hot tub cover and what specific features you need to look for.

 

 
 
 
 
COMPARE OUR HOT TUB COVERS
comparison chart of our spa covers vs the competition
HOW OUR COVERS ARE MADE