FREQUENTLY ASKED QUESTIONS



Why should I order from Hot Tub Covers Canada?

All of our hot tub covers are made in Canada and shipped directly to our customers. No storefront means low overhead, which translates into lower prices for our customers.

Each spa cover is custom-made to your hot tub's exact measurements, whether you have a standard or irregularly shaped tub. We never put ugly advertising or logos on our hot tub covers, so you can be assured your personal space won't be disrupted by advertisements, and your spa will be safely and securely covered with a quality, Canadian-made product. We now offer a 7-year limited warranty with all of our covers.

Compare our custom spa covers with the competition »

Payments can be made on our secure website by credit card, Interac Visa debit cards, through PayPal, or via cheque-- whatever is easiest for you.

Please check out our testimonials from other customers.

Need to read a more reviews about our hot tub covers and spa accessories before making a purchase? Check out more reviews about Hot Tub Covers Canada at our Ebay store!


Start building your new hot tub cover with our Build a Cover system!

How can I tell when my current hot tub cover needs replacing?

The most obvious sign that it's time for a replacement hot tub cover is when the foam of your old cover gets heavier as time goes on. The small air spaces in the cover's foam can eventually fill with moisture due to steam from the tub and becomes waterlogged. If your old hot tub cover is getting too heavy, and becomes a struggle to lift (even with a cover lifter you'll feel the difference), it is time for a new cover.

Create a longer lasting cover when you order a custom hot tub cover from us! We include 6mil of vapour barrier protection with your purchase, but you can add additional layers of vapour barrier, or add features such as a full length hinge seal upgrade to keep heat from escaping from the center of your cover.

How and when should I clean my spa cover?

Cleaning your hot tub cover is an important part of spa maintenance. A little bit of routine maintenance can help prolong the life of your hot tub cover. The vinyl should be cleaned with a mild, soapy solution rather than a detergent, as harsh cleaning products can actually remove some of the top coat off the vinyl.

Wipe the vinyl down a couple of times per month, or as needed. The inside of the zipper area should also be cleaned (at least twice a year), as this is a perfect hiding place for mildew to form over time. While you're at it, consider replacing your spa filter (or at least having an extra one on hand). Each filter cartridge sold on our site comes in a set of 2 and is mailed directly to your door.

Our hot tub cover and pool cover blog also contains helpful hot tub and pool maintenance advice, humour and interesting spa-related facts, and it's updated regularly.

Do you have a storefront?

No, we do not have a physical storefront open to the public. Our warehouse is accessible only by commercial carrier. All of our business is done online and we ship daily throughout Canada via UPS. However, having no storefront means we can keep our prices lower!

Do you have spa covers in stock?

Each hot tub cover is custom-made to your hot tub's measurements; therefore, we don't keep covers in stock, as they are made-to-order.

How do I ensure I'm ordering the right size?

We can often obtain measurements using the hot tub manufacturer's make and model number but backup measurements (i.e., actually measuring the tub you have) are important to ensure you order the right cover. Often a manufacturer will reuse a model name and change the specifications slightly from year to year, which may cause slight variations in the cover sizes.

To measure your tub, see our spa measurement guide »

What if my hot tub or spa has an irregular shape?

Many hot tubs are standard shapes.

Our Build a Cover system allows you to choose the shape, colour, and more when you order your custom cover!

If your hot tub or spa is an irregular shape, contact us.

We have cover templates for many models of hot tubs.

Is your website secure and safe for orders?

Our website is secured by GoDaddy and payment safety is tested daily through PayPal. Hot Tub Covers Canada cannot see any of your credit card information (except for the last four digits of your credit card and the type of card that was used to make your purchase), and we do not store this information once your order has been processed. For more information please see our privacy policy.

Of course, you can also choose to pay by cheque; read about our payment options.

Do you put ugly advertising or a corporate logo on your hot tub covers?

No, we do not use our hot tub covers as advertising space. Some other companies' hot tub cover replacements come equipped with a large and unappealing logo that can easily disrupt the calming ambiance of your family's spa. This type of advertising is an unexpected nuisance to customers. At Hot Tub Covers Canada, we believe that unpleasant advertising does not belong on a custom hot tub cover.

Ordering from Hot Tub Covers Canada means that you will receive a quality hot tub cover that will complement your spa's calming atmosphere, rather than disturb it.

What are your payment options?

We offer a few options to make paying for your hot tub cover simple.

You can use Interac Visa debit cards, PayPal on our secure website, or pay by Visa or MasterCard. Amex is available through PayPal. If you would prefer to pay by cheque, please place your order and select "cheque" for payment when prompted. Our mailing info will appear during the checkout process. The order will be processed once your cheque has cleared.

How do you keep your prices so low?

Our hot tub covers are manufactured in Canada and shipped directly to you, our customer. Since you are buying direct and there is no middleman, we are able to keep our prices incredibly low.

What is Hot Tub Covers Canada's return policy?

Since our hot tub covers are custom-made to your exact specifications, all sales are final. We do not accept returns on custom built hot tub covers.

However, we pride ourselves on ensuring complete customer satisfaction.

If you receive a product that is in some way damaged or defective, please contact us within 48 hours to request an exchange authorization number. For additional information, please refer to our shipping and return policies or contact us at 1.877.544.2683

Do you accept orders outside of Canada?

Currently, Hot Tub Covers Canada only sells and ships products within Canada.

How do you ship hot tub covers and how long does it take?

Your hot tub cover will be custom-built in Canada, and shipped directly to your door from the factory. Your cover should arrive in 2 to 5 weeks, depending on demand (which can be seasonal for this type of product).

We use UPS, Fedex and Sameday Worldwide, and you will receive a tracking number so you can track the delivery online through on our website, or the shipping provider's website, and can be assured that your hot tub cover will be safely delivered to your door.

You will receive an email from us once your cover is ready and has been prepared for shipping.

Rush production within 10 business days can be accommodated for only $29.95, depending on seasonal demand. Your custom hot tub cover will be built within 10 days and then delivery time will depends on your location - approx. 1-3 days to ship to your province as covers are shipped from Ontario. Check this option on the 'Customize Your Hot Tub Cover' order page or request this upgrade when we contact you to confirm on your order details. If the Rush Production option does not appear on the list of possible upgrades, we may not be able to guarantee rush delivery at this time.

For additional information, see our shipping and return information.

Will you deliver products to my city?

We deliver hot tub covers, lifters and accessories to your door anywhere across Canada. Click on the map below or search for your city or town in the search field to see if we've delivered to your area in the past. If you reside in Canada, we'll ship your replacement cover to you for free!


View Hot Tub Covers Delivered Across Canada in a full screen map

How much tax do you charge for your hot tub products?

Hot Tub Covers Canada is based in Ontario, however you only pay the applicable tax for your province, where the new hot tub cover or hot tub accessories will be shipped.


Alberta: 5%
British Columbia: 5%
Manitoba: 5%
New Brunswick: 13%
Newfoundland: 13%
Nova Scotia: 15%
Ontario: 13%
Prince Edward Island: 14%
Quebec: 5%
Saskatchewan: 5%

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